getmatches.com their message unanswered for 96d

First substantive week with The Match Group (Joe Danon, President). Joe laid out reseller terms: no fixed reseller price list (pricing moves with USD/EUR FX), but a courtesy reseller discount of up to 10%; MOQ 1,000 pieces with price breaks at 2,500 / 5,000 / 10,000 / 20,000; typical lead time 6-8 weeks after proof approval; vector art required on their templates. He also confirmed account protection — any client repeat orders placed direct will be redirected back to Monarch. We sent a mockup for a new matchbook; Joe identified the closest stock styles as the OKO 14 (14-strike flattened grey/black cardboard stem) and, if we want double-sided printed Retro Feature stems, the DUO 12, and sent templates for both. He forwarded our requested specs to the factory for a custom-made version, and on 7/8 came back asking us to confirm estimated order quantity and whether the stems are custom-printed Feature Stems (text/line art) or plain black cardboard. That answer is the current blocker on the factory quote — no pricing yet.

• [Reseller terms] TMG declined a preset reseller price list (FX-dependent costing) but offered a courtesy reseller discount of up to 10%.
• [Reseller terms] MOQ confirmed at 1,000 pcs for most matchbooks/matchboxes, with price breaks at 2,500, 5,000, 10,000 and 20,000.
• [Reseller terms] Lead time quoted at 6-8 weeks after proof approval; vector art must be set up on TMG templates.
• [Reseller terms] TMG committed to account protection — client repeat orders will be directed back to Monarch.
• [Custom Matchbook] We sent a mockup for a new matchbook; Joe matched it to the OKO 14 (14-strike flattened grey/black cardboard stem) and noted Retro Feature double-sided printed stems are only available on the DUO 12.
• [Custom Matchbook] Joe sent OKO 14 and DUO 12 templates.
• [Custom Matchbook] Our requested specs were forwarded to the factory for a custom size/style build; awaiting factory response.
• [Custom Matchbook] Joe requested confirmation of estimated order qty and stem type (custom printed Feature Stems with text/line art vs plain black cardboard) before the factory can price it.

• No preset reseller price list; TMG will apply a courtesy reseller discount of up to 10% on quotes, priced at the prevailing USD/EUR rate.
• MOQ set at 1,000 pcs with price breaks at 2,500 / 5,000 / 10,000 / 20,000.
• Lead time of 6-8 weeks after proof approval accepted as the working baseline; vector art to be supplied on TMG templates.
• TMG will protect Monarch's accounts and route client repeat orders back through us.
• Closest stock reference styles identified: OKO 14 for flattened cardboard stems, DUO 12 if double-sided printed Retro Feature stems are wanted.

• Factory quote is stalled until we supply estimated qty and stem specification — every day of delay pushes the 6-8 week lead time out.
• Custom size/style is non-standard, so cost and feasibility are unknown and likely above catalogue styles.
• Pricing is FX-dependent (USD/EUR), so quotes may not hold if the client takes time to decide.
• Retro Feature double-sided printed stems are not available on the OKO 14 — if the client's mockup relies on printed stems we may have to switch to the DUO 12 and rework artwork/size.

• we owe Confirming estimated order quantity and stem type (printed Feature Stems vs plain black cardboard) for the custom matchbook — Joe's 7/8 question is unanswered.
• they owe Factory response on the custom matchbook specs and resulting pricing.