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theconesfactory.com their message unanswered for 12d

26 messages · last: Eshan Sett, 2026-09-29 16:42

Weekly breakdown

Week of 2026-09-28 1 messages

Only one substantive update this week, from Eshan (CPO) on the dye-origin question blocking the Monarch blunt cone program. He confirmed that SWM will not issue a written declaration that the dyes are naturally derived, but will put in writing that all materials and dyes used are food-grade — and explicitly flagged that food-grade is not the same as natural-origin. If Monarch strictly needs a natural-origin claim, it would require a different substrate or supplier, and he notes most European suppliers won't disclose that due to trade secrets. He also positioned tea leaf wrap as an established, low-risk format already used by several leading brands, so the real decision is claim language, not material. No new pricing, samples, or documentation arrived; the promised hemp wrap (Brown + Green) and tea leaf documentation is still outstanding, as is our answer to Michelle on ~900k annual volume and which product the sub-50k PO covers. Ball is firmly in our court to get Monarch's position on food-grade vs. natural-origin.

Happenings
  • [Monarch x Cones Factory — blunt cones] Eshan confirmed SWM will NOT provide a written natural-derivation declaration for the dyes, but will confirm in writing that all materials and dyes are food-grade.
  • [Monarch x Cones Factory — blunt cones] Eshan explicitly cautioned that 'food-grade' does not equal 'derived from all-natural ingredients' — a strict natural-origin claim would require a different substrate or supplier.
  • [Monarch x Cones Factory — blunt cones] Eshan noted most European suppliers decline natural-origin disclosures citing trade secrets.
  • [Monarch x Cones Factory — blunt cones] Eshan framed tea leaf wrap as an established category format used by several leading brands, so material risk is low and the open issue is claim positioning.
  • [Monarch x Cones Factory — blunt cones] No hemp wrap (Brown/Green) or tea leaf documentation delivered yet; no new pricing or MOQ figures this week.
  • [Monarch x Cones Factory — blunt cones] Eshan is waiting on our direction on how to proceed.
Risks
  • No supplier will provide a written natural-origin declaration for the dyes — if Monarch's positioning requires that claim, the current substrate (and possibly Cones Factory entirely) is disqualified and we would need a new substrate/supplier, resetting timeline and pricing.
  • Monarch's actual requirement is still ambiguous: 'dye-free' could mean natural-origin dyes, no dyes at all, or simply food-safe — this ambiguity is the core blocker and has now persisted multiple weeks.
  • Our side is accumulating a large backlog of unanswered items to Michelle (volume, color, product identity, sample discrepancy); prolonged non-response risks losing supplier momentum and priority.
  • Sample discrepancy (tea leaf cones vs. brown hemp wraps) remains unreconciled, so we cannot confidently evaluate or present the product to Monarch.
Awaiting at week's end
  • we owe Telling Eshan how to proceed — whether Monarch accepts a food-grade dye certification or requires a natural-origin claim (and therefore a different substrate/supplier)
  • we owe Answering Michelle on ~900k annual volume, white vs. brown, and which product the sub-50k / $3,000 PO covers
  • they owe Hemp wrap (Brown + Green) and tea leaf documentation, plus hemp wrap pricing/MOQ at the $3,000 PO level
  • they owe SWM's written food-grade declaration covering all materials and dyes
Week of 2026-09-14 7 messages

All movement this week came from Cones Factory's side; we haven't replied yet. Michelle locked the sub-50k tier: $0.07/ea for unbranded 84/26 cones, ~45k cones at the $3,000 PO minimum, same price white (bleached) or brown (unbleached), shipping included. She also gave packing specs (109/26 = 800/carton, 84/26 = 900/carton, 6 boxes per master case), pointed us to theconesfactory.com for product photos, and asked again whether this is still the ~900k/year client. On coloring she clarified that tea leaf cones use food-grade coloring but undyed (brown, no dyes/colorants) versions are available, noted tea leaf is much more expensive so a $3,000 PO would be well under 50k pcs, and said the samples we already received were the undyed brown tea leaf cones. Eshan then contradicted that on 9/18: the tea leaf samples and ingredient details we were sent DO contain food colorants, and the dye-free product Michelle meant is the Brown Hemp Wrap (hemp, not tea) — available in Brown and Green. He committed to sending full documentation for both variants, but needs until next week (originally offered Monday). Net: pricing is settled for standard unbranded cones, but the dye-free product identity and what was actually in the sample box are now unresolved, and Michelle is still waiting on us for volume confirmation and which product the PO is for.

Happenings
  • [Monarch x Cones Factory — blunt cones] Sub-50k pricing confirmed: $0.07/ea unbranded 84/26, ~45k cones at the $3,000 PO minimum
  • [Monarch x Cones Factory — blunt cones] Price identical for white (bleached) vs brown (unbleached); shipping included in the quoted price
  • [Monarch x Cones Factory — blunt cones] Packing specs provided: 109/26 = 800 cones/carton, 84/26 = 900 cones/carton, 6 boxes per master case
  • [Monarch x Cones Factory — blunt cones] Michelle asked (still unanswered) whether this is the client targeting ~900k cones annually
  • [Monarch x Cones Factory — blunt cones] Michelle: tea leaf cones use food-grade coloring, but undyed brown (no dyes/colorants) versions can be offered; tea leaf is much more expensive so a $3,000 PO is well under 50k pcs
  • [Monarch x Cones Factory — blunt cones] Michelle stated the samples already sent to us were the undyed brown tea leaf cones
  • [Monarch x Cones Factory — blunt cones] Eshan contradicted this: the tea leaf samples and ingredient details shared with us DO contain food colorants; the dye/color-free product is the Brown Hemp Wrap (hemp wrap, not tea wrap)
  • [Monarch x Cones Factory — blunt cones] Hemp wraps offered in two variants, Brown and Green; Eshan will share documentation for both but needs until next week
  • [Monarch x Cones Factory — blunt cones] No reply sent from our side this week — Michelle and Eshan are both waiting on us
Decisions
  • Sub-50k tier priced at $0.07/ea for unbranded 84/26 cones, ~45k cones to meet the $3,000 PO minimum
  • Pricing is color-neutral (white bleached and brown unbleached are the same price) and includes shipping
  • Packing configuration confirmed: 800 cones/carton for 109/26, 900 cones/carton for 84/26, 6 boxes per master case
  • Cones Factory will send documentation for both hemp wrap variants and tea leaf, delivery slipping to next week
Risks
  • Direct contradiction between Michelle and Eshan on what the samples in hand are (undyed tea leaf vs colorant-containing tea leaf / brown hemp wrap) — any feedback to Monarch could be based on the wrong product
  • Tea leaf cones contain food-grade colorants, which may fail Monarch's no-dye/compliance requirement; the dye-free path requires switching product category to hemp wraps
  • Eshan's spec/ingredient documentation pushed from Monday to 'next week', delaying Monarch's compliance review
  • Tea leaf is much more expensive, so a $3,000 PO yields far fewer than 50k units — Monarch's expected quantity may not be achievable at that budget
  • Large backlog of unanswered items on our side (volume confirmation, product choice, color choice, sample feedback, sample invoice payment) with no reply sent this week — risk of stalling the relationship
Awaiting at week's end
  • we owe Telling Michelle whether Monarch is still targeting ~900k cones annually
  • we owe Telling Michelle whether the sub-50k / $3,000 PO is for standard unbranded cones, tea leaf, or hemp wraps
  • we owe Responding to Eshan on which documentation/variants to prioritize (Brown vs Green hemp wrap) and confirming the sample contents question
  • they owe Full hemp wrap (Brown and Green) and tea leaf documentation/spec sheets, promised for next week
Week of 2026-09-07 1 messages

Only one substantive exchange this week: Michelle (CEO, Cones Factory) answered our open pricing/spec questions. Color is not available on the paper Monarch is looking at — they'll have to pick an uncolored paper. On volume, at 30–50k units/year we would sit in the highest (most expensive) price tier, and Cones Factory does not offer separate reseller pricing, so any distributor margin has to come from our own markup. Michelle came back with a question of her own — whether the cones we're quoting are branded or unbranded — and that is now unanswered and blocking a firm quote. Everything else (ACH sample-run payment, sample feedback, Monarch's spec/wrap decisions, the formal spec sheet from Eshan) is unchanged from last week.

Happenings
  • [Monarch x Cones Factory] Michelle confirmed color is not an option on the paper under discussion — Monarch must select a paper without color.
  • [Monarch x Cones Factory] Michelle confirmed 30–50k annual volume places us in the highest price tier.
  • [Monarch x Cones Factory] Michelle confirmed there is no dedicated reseller pricing; we apply our own markup for distribution.
  • [Monarch x Cones Factory] Michelle asked whether we need branded or unbranded cones quoted — unanswered as of week's end.
  • [Monarch x Cones Factory] No movement on the ACH sample-run payment, sample feedback, or Eshan's formal spec sheet this week.
Decisions
  • Color is not available on the paper under consideration — Monarch must choose an uncolored paper.
  • 30–50k annual units places us in Cones Factory's highest price tier.
  • No reseller/distributor pricing carve-out — we set our own markup.
Risks
  • Branded vs unbranded question is unanswered and blocks a firm quote.
  • Highest-tier pricing with no reseller discount squeezes margin on the distribution program.
  • No color option may conflict with Monarch's branding expectations.
  • Sample-run invoice still unpaid via ACH, delaying the 300 pc sample run; Monarch feedback on received samples still silent.
Awaiting at week's end
  • we owe Telling Michelle whether the cones are branded or unbranded so she can quote
  • we owe Monarch's decisions on volume, spec, wrap and paper (no color available) plus feedback on samples received
  • we owe Paying the Cones Factory sample-run invoice via ACH
  • they owe Formal spec sheet from Eshan
Week of 2026-08-31 2 messages

Quiet week — the only real movement was on the ingredient/spec front. Michelle looped in Cones Factory's CPO Eshan Sett on Sep 2, and on Sep 5 Eshan sent the full ingredient breakdown for the blunt cones: 56.68% raw material (chamomile, cacao), 31.40% cellulose/natural binder/food coloring, and 11.92% humectants (water, vanilla, glycerin, potassium sorbate), offering a formal spec sheet if we want one. Nothing moved on the paid 300 pc sample run — the ACH payment is still outstanding — and Monarch still owes decisions on volume, specs, wrap type (brown hemp vs. tea leaf with its 250k minimum) and colors, plus feedback on the sample shipments already sent.

Happenings
  • [Monarch x Cones Factory — blunt cones] Michelle cc'd CPO Eshan Sett onto the thread to support the account (Sep 2).
  • [Monarch x Cones Factory — blunt cones] Eshan provided the full ingredient composition: 56.68% raw material (chamomile, cacao), 31.40% cellulose/natural binder/food coloring, 11.92% humectants (water, vanilla, glycerin, potassium sorbate).
  • [Monarch x Cones Factory — blunt cones] Eshan offered a formal spec sheet and further info on request — we have not yet replied.
  • [Monarch x Cones Factory — blunt cones] No progress this week on the 300 pc paid sample run: invoice still unpaid via ACH and color selection still unconfirmed.
Risks
  • Sample run invoice remains unpaid via ACH, holding up the 300 pc paid sample production.
  • Monarch has still not returned volume, spec, wrap or color decisions — Cones Factory is effectively idle on our side of the ball.
  • No feedback given on samples already shipped/photographed, risking loss of momentum with a newly engaged CPO.
  • Tea leaf wrap carries a 250k minimum commitment that Monarch has not evaluated.
Awaiting at week's end
  • we owe Response to Eshan's ingredient list — whether we need the spec sheet or further detail
  • we owe Monarch volume, spec, branding, wrap (brown hemp vs. tea leaf/250k minimum) and color decisions still owed to Cones Factory
  • we owe ACH payment of the 300 pc sample run invoice
  • we owe Feedback on sample photos and the sample shipments received (FedEx #382918151031, #383279365536)
Week of 2026-08-17 1 messages

Quiet week — one email from Michelle at Cones Factory. She shipped the sample set via FedEx Express (tracking 383279365536) and attached photos of the samples. No pricing, spec, or volume discussion moved; everything else on the Monarch blunt cones project is still sitting on our side — the ACH payment for the 300 pc paid sample run (100x 109/26, 200x 84/26), the Monarch volume/spec/branding inputs, the brown hemp wrap look confirmation, the tea leaf wrap pricing with its 250k minimum, and the color selection for the sample run. Next step is receiving and reviewing the physical samples plus giving Michelle feedback on the photos.

Happenings
  • [Monarch x Cones Factory — blunt cones] Michelle sent FedEx Express tracking #383279365536 for a sample shipment
  • [Monarch x Cones Factory — blunt cones] Photos of the samples attached to the email for early review ahead of delivery
  • [Monarch x Cones Factory — blunt cones] No movement on our outstanding items: ACH invoice payment, Monarch spec/volume/branding inputs, hemp wrap and tea leaf wrap decisions, sample-run color confirmation
Risks
  • Sample-run invoice still unpaid via ACH on our side despite Cones Factory already shipping samples — could strain goodwill or delay future runs
  • Multiple Monarch-side decisions (specs, volume, wrap type, colors, 250k tea leaf minimum) have been pending for weeks with no client input, stalling the project's path to production
  • Two separate FedEx sample shipments now in play (382918151031 and 383279365536) — risk of confusion over which set is which when reviewing
Awaiting at week's end
  • we owe Feedback on the sample photos Michelle sent and confirmation the shipment was received
  • we owe Monarch volume, spec and branding requirements, plus hemp/tea-leaf wrap and color decisions and the ACH payment for the sample-run invoice
Week of 2026-08-10 1 messages

Quiet week — the only movement was Michelle sending the invoice for the 300 pc paid sample run (100x 109/26, 200x 84/26) via QuickBooks, noting Cones Factory accepts ACH payments only. No confirmation yet that our color selections were captured, and the free sample set (FedEx #382918151031) has not been reported as arrived. All Monarch-side inputs — volume/specs/branding, annual volume for the distribution program, hemp wrap acceptability, and the tea leaf 250k minimum decision — remain owed from us.

Happenings
  • [Monarch x Cones Factory — blunt cones] Michelle issued the invoice for the 300 pc paid sample run through QuickBooks; payment must be by ACH only
  • [Monarch x Cones Factory — blunt cones] No update on free sample delivery (FedEx #382918151031) or on our pending color selection
Decisions
  • Payment for the 300 pc sample run will be made by ACH (only method Cones Factory accepts)
Risks
  • Sample run may not start until the invoice is paid and color selections are confirmed — both still on us
  • Multiple Monarch-side inputs (volume, specs, branding, hemp wrap feedback, 250k tea leaf minimum) have been outstanding for weeks, stalling the larger program discussion
  • No confirmation that the free sample set (FedEx #382918151031) has arrived
Awaiting at week's end
  • we owe ACH payment of the QuickBooks invoice for the 300 pc paid sample run
  • we owe Confirming color options for the 300 pc sample run
  • we owe Monarch volume, spec requirements and branding needs; annual volume estimate for the distribution program; feedback on brown hemp wrap and the tea leaf 250k minimum
Week of 2026-08-03 2 messages

Two short exchanges moved the Cones Factory sample track forward. Michelle sent FedEx Express tracking #382918151031 for the free sample set on Aug 3, so those samples are now in transit. On Aug 6 she confirmed pricing is uniform across materials and colors and said she'll issue an invoice for the paid sample run — 100 pcs of the 109/26 format and 200 pcs of the 84/26 format (300 pcs total), effectively confirming we're proceeding with that order. She's waiting on us to specify which color options to include (or whether to take all). Still outstanding from our side: Monarch volume/spec/branding inputs, the annual volume figure for the distribution program, feedback on the brown hemp wrap look, and a decision on the tea leaf 250k minimum commitment.

Happenings
  • [Monarch x Cones Factory — blunt cones] Free sample set shipped — FedEx Express tracking #382918151031 provided 2026-08-03
  • [Monarch x Cones Factory — blunt cones] Michelle confirmed pricing is identical across materials and colors
  • [Monarch x Cones Factory — blunt cones] Paid sample run proceeding: 100 pcs of 109/26 + 200 pcs of 84/26 (300 pcs); invoice to follow
  • [Monarch x Cones Factory — blunt cones] Michelle asked which color options to include in the sample run — all or a subset; no reply yet
Decisions
  • Proceeding with the paid sample run: 100 pcs of 109/26 and 200 pcs of 84/26 (300 pcs total)
  • Pricing confirmed as identical across all materials and colors
Risks
  • Monarch volume, spec, branding and annual volume inputs have been outstanding for multiple weeks, holding up the distribution program discussion
  • No decision yet on the 250k minimum commitment for tea leaf wrap, which gates any real tea leaf program
  • Invoice for the sample run is blocked until we pick colors — delay here pushes out sample lead time
Awaiting at week's end
  • we owe Telling Michelle which color options to include in the 300 pc paid sample run
  • we owe Monarch volume, spec and branding requirements, plus estimated annual volume for the distribution program
  • we owe Feedback on the brown hemp wrap look and the tea leaf 250k minimum commitment
  • they owe Invoice for the 300 pc paid sample run
Week of 2026-07-27 7 messages

Michelle sent comparative pricing screenshots for tea leaf wraps vs. their regular hemp wraps — tea leaf is significantly more expensive, but Cones Factory will bring it in against a minimum commitment of 250k units. Sample logistics were settled: we gave a ship-to address and Michelle's team is prepping tea leaf wrap samples, including both sizes. She pushed back on our 300 pcs request (tea leaf is costly; their norm is 10–20 pcs per spec format) and proposed sending the standard quantity first, then invoicing for 300 pcs if we like them — which we accepted. Tracking is promised shortly. Still outstanding on our side: Monarch's volume, specs and branding, which quoting depends on.

Happenings
  • [Monarch x Cones Factory] Michelle shared two pricing screenshots comparing tea leaf wraps against their standard hemp wraps — tea leaf is substantially more expensive
  • [Monarch x Cones Factory] Cones Factory will source the tea leaf wrap but requires a minimum commitment of 250k units
  • [Monarch x Cones Factory] Ship-to address provided; Michelle confirmed samples will go out and tracking will follow
  • [Monarch x Cones Factory] Michelle declined free 300 pcs samples (standard is 10–20 pcs per spec format) and offered to send the typical quantity first, invoicing for 300 pcs afterwards if we want them — agreed
  • [Monarch x Cones Factory] Samples will include both sizes
Decisions
  • Cones Factory will supply the tea leaf wrap subject to a 250k unit minimum commitment
  • Samples will be sent at Cones Factory's typical quantity (10–20 pcs per spec format) free of charge first, with a 300 pcs run invoiced later if we want it
  • Sample set will cover both sizes
  • Ship-to address confirmed for the sample shipment
Risks
  • Tea leaf wraps are materially more expensive than standard hemp wraps, which may not fit Monarch's target cost
  • 250k minimum commitment for tea leaf may exceed Monarch's realistic volume
  • Quoting remains blocked until we send Monarch's final volume, specs and branding
  • 300 pcs of samples will be a paid, invoiced item rather than free
Awaiting at week's end
  • they owe Tracking number / shipment confirmation for the tea leaf wrap samples
  • we owe Feedback on tea leaf vs. hemp pricing and whether Monarch can meet the 250k minimum commitment
  • we owe Monarch volume, spec requirements and branding needs so Michelle can quote
Week of 2026-07-20 3 messages

Michelle at The Cones Factory clarified spec details for the Monarch blunt cones project: their specs match Futurola's except the hemp wrap, which is a smooth natural brown (no lines) unlike the photo we sent — she linked their brown hemp wrap collection. The tobacco-style/original paper we asked about was discontinued because clients migrated to hemp wraps that run better in automated filling machines, but she'll bring it back for our order depending on quantity, and is checking with her procurement team to confirm. Everything is still gated on us: no quote can be issued until we send final volumes, specs, and branding. No pricing, samples, or documents moved this week.

Happenings
  • [Monarch x Cones Factory — blunt cones] Michelle confirmed she can only issue an accurate quote once we send final numbers (volume/specs)
  • [Monarch x Cones Factory — blunt cones] Clarified their hemp wrap does not have the lines shown in the photo we sent; shared link to their natural brown hemp wrap collection
  • [Monarch x Cones Factory — blunt cones] Confirmed their specs otherwise match Futurola, with the hemp wrap look being the only difference
  • [Monarch x Cones Factory — blunt cones] The alternative paper we asked about was phased out (clients moved to hemp wraps for better burn and consistency in automated filling machines), but can be re-sourced for our order subject to quantity
  • [Monarch x Cones Factory — blunt cones] Michelle is checking with her procurement team on bringing that paper back and will revert
Decisions
  • Specifications will match Futurola's, with the exception of the hemp wrap appearance
  • Cones Factory is willing to bring back the discontinued paper for our order if the quantity justifies it
Risks
  • Quote and samples remain blocked on us providing volume/spec/branding — the request has now been outstanding for multiple weeks
  • Wrap appearance differs from the reference photo shared with Monarch, which could cause a client-side spec mismatch
  • The preferred paper is discontinued and may only be re-sourced at a high minimum quantity, potentially forcing a material change or price impact
Awaiting at week's end
  • we owe Final volumes, specifications and branding details for the Monarch blunt cones so Michelle can issue an accurate quote
  • we owe Confirming whether Monarch accepts the natural brown hemp wrap appearance (no lines) or requires the discontinued paper
  • they owe Procurement's answer on whether the discontinued paper can be brought back in and the qty required
Week of 2026-07-13 1 messages

Michelle Wong (CEO, The Cones Factory) replied to our intro about sourcing blunt cone alternatives for client Monarch. She confirmed they can match Futurola's blunts and will provide pricing plus review samples once we share the client's volume, spec requirements, and branding needs. She also outlined their distribution program: pricing is based on a committed annual quantity that can be mixed and matched across SKUs, with the possibility of domestic storage. No pricing, samples, or specs have been exchanged yet — the ball is entirely on our side to supply volume and spec details.

Happenings
  • [Monarch blunt cones] Michelle Wong confirmed The Cones Factory can match Futurola blunts for our client Monarch
  • [Monarch blunt cones] Pricing and samples offered contingent on us providing volume, spec requirements, and branding needs
  • [Monarch blunt cones] Distribution program explained: committed annual quantity, mix-and-match SKUs for lowest pricing, possible domestic storage
  • [Monarch blunt cones] No quote, sample, or price point issued yet — relationship still at intro stage
Risks
  • No client volume or spec information available yet — pricing, samples, and the distribution program are all blocked until we supply it.
  • Best pricing requires a committed annual quantity across SKUs; if Monarch's volume is small or uncommitted, cost may not be competitive with Futurola.
  • Relationship is brand new with no quote or sample benchmark yet — claim that they can 'match Futurola blunts' is unverified until samples are reviewed.
Awaiting at week's end
  • we owe Monarch's volume, spec requirements, and branding needs, plus a ballpark annual volume for the distribution/committed-qty program